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PLEASE READ THIS !!!
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Bassplayersproshop is committed to helping bass enthusiasts find great tone with superior basses, preamps and other bass items from the best manufacturers in the industry.
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If you sent an email and have not been responded to within 2 days, please send an additional email with:
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- your phone number
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- time zone
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- window of time that is best to call.
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We try to answer all emails daily (except Holidays), though occasionally we are unable to get to all of them in 24 hours. We take each inquiry very seriously and will respond to you. If you havn't been responded to within 2 business days, then something failed in the transmission. WE ANSWER EVERY INQUIRY!
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Many questions regarding shipping can be answered at Shipping FAQ´s
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ORDER & PAYMENT PROCESS:
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After looking over the website and prices, you can place an order and pay by card, or contact us via email or phone to place an order or discuss your custom bass guitar/other products. Once the details are figured out we will generate a custom quote with a list of specs and features. The price and time frame are good for 30 days.
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All prices include EU VAT but exclude shipping/transportation costs. The prices are rounded to the nearest figure in Euros and include your local tax (unless the shipment is going outside of the European Union where the local EU VAT will be deducted, but shipping/transportation added): The local VAT rates in EU are as follows:
Austria 20%, Belgium 21%, Czech Republic 19%, Denmark 25%, Spain 16%, France 19%, Finland 22%, GB 17.5%, Greece 19%, Italy 20%, Ireland 21%, Estonia 18%, Lithuania 15%, Latvia 18%, Nederlands 19%, Portugal 21%, Sweden 25%, Germany 16%.
Please go through your order confirmation and check that all the products are listed correctly and have the correct quantities If you find any mistakes, please contact us immediately as returning shipments can be costly.
Please accept our apologies for the product description being only available in English.
International buyers please call or email before ordering for shipping rates and final pricing excluding the EU VAT rate. Some countries may charge a customs/duty/fee/tax when the parcel arrives to destination. We are not responsible for that fee.
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2. We will send you a bill/proforma.
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3. You will pay the amount at your bank or internetbank in advance to our bank account, or pay by card. We will then ship the products you have ordered to you.
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We will give you the total sum of products and shipping. The delivery times might be very different pending on the product(s) you have ordered. We strive constantly to reduce the delivery times and will give you an estimate pro product ordered.
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CREDIT CARD PROCESSING:
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We have chosen PayEx and Trustwave as being our payment processor to provide the best payment security for our customers. It is now possible to use VISA, Mastercard and correspondent bank cards with the full security of all transactions. For more details, go to page "FINANCE".
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Terms of Sale
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For custom basses, NOT priced or shown at this webshop: When you order your own custom specified bass, a 50% deposit is required to reserve your spot in the build schedule. Once your deposit has been received we will order any specialty woods or parts needed for your instrument. Full payment is due upon completion of your instrument prior to shipping. Money orders/wire transfers are accepted. Funds must clear before they are credited toward your order. Customer pays wire transfer fees. Other products including priced basses: 100% payment when ordered through these payment routins and links on this web shop.
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Cancellation Policy
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Should you decide to cancel your order your deposit is refundable minus a €300 order work up fee until we start building your instrument. The start date is indicated on your invoice. Once the build has started your deposit is not refundable until the instrument has been completed and sold to another party.
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Return Policy
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All custom built instruments and demo instruments include a 3-day approval period. If you are not satisfied and wish to return the instrument you must contact us within 3-days of receipt to make return shipping arrangements. Customer pays all shipping charges including insurance. After the instrument has been returned to us and evaluated for damage your purchase price will be refunded less shipping and a restocking fee. Custom built instruments with certain work (especially custom inlay) are non refundable.
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Restocking fee: 20% of purchasing value, no restocking accepted for custom made instruments.
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Warranty
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All instruments include a limited warranty to the original owner against defects in materials and workmanship. The warranty does not cover damage due to neglect, misuse or normal wear and tear as defined by us. Application of the warranty is solely determined by each branded product supplier.
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Repair & Modification
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Repair and/or modification of your instrument must be performed by a mutually agreed upon repair person in your area or made by us.
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Care & Maintenance
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To get the most out of your custom bass guitar / bass gear, read and follow the guidelines for care and maintenance provided with your instrument / gear.
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Disclaimer
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All trademarks, names and titles which are not property of Bassplayers Proshop´s, are the respected property of their owners.
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All description of products are to our knowledge accurate, though we do not take responsibility for inaccuracies. If you see something wrongly described, please send us an email so we may correct it.
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Prices are subject to change without notice, due to price changes from suppliers, currency & VAT changes, etc.
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